Microsoft Internet Explorer Starter Kit/Microsoft Internet Explorer Starter Kit.iso/readme.txt

Text File | 1996-08-28 | 18KB | 552 lines

     ------------------------------------------------------------
                     README for Internet Explorer Starter Kit
                                  August l996
     ------------------------------------------------------------

                (c) Copyright Microsoft Corporation, 1996


This document provides complementary or late-breaking information to
supplement the Internet Explorer Starter Kit documentation. You can
also look at the Microsoft Web site for the latest information.


------------------------
HOW TO USE THIS DOCUMENT
------------------------

To view Readme.txt on screen in Notepad, maximize the Notepad window.

To print Readme.txt, open it in Notepad or another word processor,
and then use the Print command on the File menu.


CONTENTS
========

LIST OF OTHER README'S IN INTERNET EXPLORER STARTER KIT
KNOWN ISSUES
    Video Card Requirements
    Compatibility with Windows NT 4.0
    Installing Internet Extras
INTERNET CONNECTION TROUBLESHOOTING
    Internet Service Providers Chosen from Connect to the Web Now!
    Other Internet Service Providers
    General Connection Troubleshooting Information
    Knowledge Base
    Modem Troubleshooting
    Internet Connection Configuration for Windows 95
ADVANCED TROUBLESHOOTING
    Trouble Connecting to Web Sites


LIST OF OTHER README'S IN INTERNET EXPLORER STARTER KIT
=======================================================

 - Support.txt. Provides information about Microsoft product support
services in the United States, Canada, and world-wide. It describes types
of support services, their telephone numbers, prices, and cost.
Support.txt can be found on c:\iesk.

 - Internet.txt. Provides information about running Internet Explorer 3.0.
Internet.txt can be found in the directory where you installed Internet
Explorer.

 - Readme.txt files can also be found in the root directories of the
following Internet Extras:  NetMeeting, Internet Mail and News, Comic Chat,
ActiveX Control Pad, and Web Publishing Wizard.


KNOWN ISSUES
============

Video Card Requirements
-----------------------

Internet Explorer Starter Kit is optimized for video cards that support 256
colors--the standard for Web content. Some computers that have video cards
set to display 16 colors can display 256 or more colors. You can enable
256-color support on these computers by clicking the Display icon in Control
Panel and then clicking the Settings tab. Then, in the Color Palette box, click
256 Color in the drop-down menu.

Or you can contact the hardware manufacturer of your video card to find out
whether it can support 256 colors.


Compatibility with Windows NT 4.0
---------------------------------

The NetMeeting and SurfWatch Internet Extras are not yet available for
Microsoft Windows NT. NetMeeting should be available soon. Keep checking
http://www.microsoft.com/ie/ for it and other new Internet products.


Installing Internet Extras
--------------------------
Some of the programs on the Internet Explorer Starter Kit compact disc might
not work properly unless you have successfully installed the Internet Explorer
Starter Kit software.


INTERNET CONNECTION TROUBLESHOOTING
===================================

Internet Service Providers Chosen from Connect to the Web Now!
--------------------------------------------------------------

If you connected to the Internet by using one of the Internet service providers
(ISPs) available on Connect to the Web Now!, your Internet connection information
was automatically entered into your computer. If you had trouble connecting, call
the Internet service provider you chose.

MSN
--------------------
Unless noted, all MSN Member Support telephone numbers are toll free.
Country    Member         Support Number
Australia        02 9934 9000 (Sydney local number)
Austria            0660 5829
Belgium (Dutch)        0800 13867
Belgium (French)    0800 13721
Canada (English)    800 386 5550
Canada (English TDD)    800-840-9890
Canada (French)        800 952 1110
Colombia        9801 52820
Denmark            80 01 81 61
Finland            0800 1 13272
France            0591 7242
Germany            0130 814479
Guam            800 215 6985
Hong Kong        800 5373
Hungary            00800 12416
Ireland            1800 709904
Israel            177 440 3796
Italy            1678 76720
Japan            0031 44 4192
Luxembourg        0800 2976
Malaysia        800 5057
Mexico            95 800 2156987
Netherlands        06022 2081
New Zealand        0800 441901
Norway            800 11778
Portugal        0505 32 96 32
Russia            956 0885
Singapore        800 4481045
South Africa        0800 991027
South Korea        0078 441 3791
Spain            90099 32 77
Sweden            020 795 173
Switzerland (French)    155 4719
Switzerland (German)    155 4718
Switzerland (Italian)    155 3859
Taiwan            0080 444017
United Kingdom        0800 750800
United States        800 386 5550
United States (TDD)    800-840-9890
Venezuela        8001 2705
If the country you are calling from is not listed above you can call one of the numbers below for English language assistance:

North & South America    [phone]
All Other Countries    [phone]
For questions on using The Microsoft Network once you're connected, please click Member Assistance in MSN Central. Then double-click Member Support, and double-click the MSN Help Desk.

AOL
--------------------
United States        1-800-827-6364
FRANCE            0800 903 910
GERMANY            0180-531 31 64
UK            0800-376-5432

CompuServe
--------------------
Telephone (U.S. and Canada only):
  Customer service: 1 [phone]
  Signup support:   1 [phone]
Online:
  To access online assistance, type GO MEMBER

Argentina
CompuServe S.A. Argentina
Av. Rivadavia 969 2do. Piso Frente
Buenos Aires 1002
Argentina
Sales/Service Phone: [phone]
Fax: [phone]
Hours: 9:00 - 17:00 Weekdays

Australia/New Zealand
CompuServe Pacific
Fujitsu Australia Ltd.
475 Victoria Avenue
Chatswood, NSW  2067  Australia
Aust Sales Freephone: 1-800-636-020
Aust Support Freephone 0800-025-240
NZ Sales Freephone: 0800-442-374
NZ Support Freephone 0800-446-113
Singapore Sales Freephone: 0800-6161-375
Singapore Support Freephone: 0800-6161-376
Outside Aust/NZ/Singapore: (61)(2) 410-4260
Fax:  [phone]
Hours: 7:00 - 19:00 Weekdays(Sydney time)
            9:00 - 21:00 New Zealand time
            8:00 - 13:00 Saturdays (Sydney time)
            10:00 - 15:00 New Zealand time

Austria
Austrian Sales Freephone: 0660 5056
Austrian Service Freephone: 0660 8750
Sales Direct: ([phone]
Sales Fax: [phone]
Service Direct: ([phone]
Service Fax:[phone]
Hours: 9:00 - 20:00 (CET) Weekdays

Chile
Chilepac
Gerencia Red de Datos
Morande 147
Santiago, Chile
Sales/Service Phone: [phone]
Fax: [phone]
Hours: 9:00 - 17:00 Weekdays

Colombia
Cra. 9 72-81
Oficina 604
Bogota, Colombia
Telephone: [phone]
Fax: [phone]
Hours: 8:00 - 19:00 Weekdays

France
CompuServe Information Service SARL
Centre ATRIA
Rueil 2000 - 21, Av Edouard Belin
92566 RUEIL MALMAISON CEDEX
France
Sales AZUR Phone: [phone]
Service AZUR Phone: [phone]
Direct Sales/Service Phone:[phone]
Fax: [phone]
Hours: 8:30 - 19:30 Weekdays


Germany
CompuServe GmbH
Postfach 11 69
82001 Unterhaching/Munchen
Germany
Sales Freephone: 0130 37 32
Sales Direct: ([phone]
Sales Fax: [phone]
Service Freephone: 0130 86 46 43
Service Direct: ([phone]
Service Fax: [phone]
Hours: 9:00 - 20:00 (CET) Weekdays

Hong Kong
CompuServe Hong Kong
Motorola AirCommunications, Ltd.
901 Cigna Tower/482 Jaffe Road
Causeway Bay
Hong Kong
Sales/Service Direct: ([phone]
Fax: [phone]
Hours: 9:00 - 18:00 Weekdays

Hungary
CompuServe Hungary
Middle Europe Networks, Kft.
Budapest
Beg u. 3-5
H-1022  Hungary
Sales Direct: ([phone]
Service Direct: ([phone]
Fax: [phone]
Hours: 8:00 - 16:30 Weekdays

Israel
CompuServe Israel
Trendline Communications & Info Svcs., Ltd.
12 Yad-Harutzim
Tel-Aviv
Israel   67778
Sales/Service Direct: ([phone]
Fax: (+972) (3) 638-8288
Hours: 8:00 - 24:00 Sunday -Thursday
           8:00 - 17:00 Friday
           10:00 - 18:00 Saturday

Japan
NIFTY Corporation
8th Floor, Omori Bellport A,
Minami-Oi 6-26-1, Shinagawa-ku
Tokyo  140  Japan
Service Freephone: 0120-22-1200
Sales/Service Direct: ([phone]
Fax: [phone]
Hours: 9:00 - 19:00 (JST) Weekdays
           9:00 - 17:50 (JST) Saturdays

Mexico
CompuServe Mexico
Infoacces S.A. de C.V.
Gutenberg 143
Col. Anzures
C.P. 11590 Mexico D.F.
Sales Direct: ([phone]
Service Direct: ([phone]
Fax: [phone]
Hours: 9:00 - 22:00 Weekdays
       10:00 - 14:00 Saturdays

The Netherlands
PO Box 46418
1060 WD Amsterdam
Sales Freephone:  (06) 022 49 68
Customer Service:  (06) 022 59 91
Fax: : [phone]
Hours: 9:00 - 21:00 hrs CET Weekdays
            10:00 - 17:00 hrs CET Saturday

South Africa
CompuServe Africa
P.O. Box 72668
Lynnwood Ridge
South Africa 0040
Sales Freephone: 0800 112252
Sales/Service Direct: ([phone]
Fax: (+27) (12) 841-3604
Hours: 9:00 - 17:00 Weekdays

South Korea
Hanjin Info System & Telecom Co.
Information Department
Marine Center New Bldg., 17F
51, Sogong-dong, Choong-gu
Seoul, Korea  100-070
Sales/Service Freephone: 080-090-1435
Sales/Service Direct: ([phone]
Fax: [phone]
Hours:    8:30 - 21:00 Weekdays
    8:30 - 16:00 Saturdays

Switzerland
Sales Freephone: 155-72 86
Sales Direct: ([phone]
Sales Fax: [phone]
Service Freephone: 155-31-79
Service Direct: ([phone]
Service Fax: [phone]
Hours: 9:00 - 20:00 (CET) Weekdays

Taiwan
Taiwan Telecommunications
Far East ABC Intelligent Science Park
1Fl, No. 13, Lane 50
 Nan-Kang Road, Sec. 3Taipei, Taiwan R.O.C.
Sales/Service Freephone: 080 251 177
Sales/Service Direct: ([phone]
Fax: [phone]
Hours: 9:00 - 18:00 Weekdays
    9:00 - 12:00 Saturdays

United Kingdom
CompuServe Information Service (UK) Ltd.
No. 1 Redcliff Street
P.O. Box 676
Bristol BS99 1YN
United Kingdom
Sales Freephone: 0800 000200
Sales Direct:([phone]
Service Freephone: 0800 000400
Service Direct: (+44) (117) 976 -0680
Fax: (+44) (117) 925- 2210
Hours: 9:00 - 21:00 Weekdays
    10:00 - 17:00 Saturdays

United States/Canada
Customer Service
P.O. Box 20212
5000 Arlington Centre Blvd.
Columbus, Ohio  43220
Sales USA/Canada Freephone: 800-848-8199
Sales Direct: ([phone]
Sales Fax: [phone]
Signup Help Freephone US/Canada: 800-609-1674
Service USA/Canada Freephone: 800-848-8990
Service Direct: ([phone]
Service Fax: [phone]
Service Hours 8:00- 24:00 (US EST) Weekdays
          12:00 - 22:00 Saturday & Sunday

Venezuela
CompuServe C.A. Venezuela
Plaza Venezuela - Torre Capriles
Piso 4, Oficina 401
Caracas - Venezuela
Sales/Service Direct: ([phone]
Fax: [phone]
Hours: 8:00 - 17:00 Weekdays


WOW! from CompuServe (Northamerica ONLY)
----------------------------------------
Telephone:
  1 (800) 9FORWOW [1 [phone]]
Online:
  To write or talk to CompuServe representatives, select
  Member Services, Member Care

Other Internet Service Providers
--------------------------------

If you connect to the Internet through an ISP other than those on Connect to the
Web Now!, or if you want to troubleshoot your connection on your own, please read
the troubleshooting information that follows in this document.


General Connection Troubleshooting Information
----------------------------------------------

When you dial in to your Internet service provider, you use the TCP/IP network
protocol to establish a network connection with your ISPÆs computers. A network
protocol enables computers to communicate with each other and exchange information.
Most likely, you are also using another protocol called the Point to Point Protocol
(PPP). PPP enables your computer to use TCP/IP with a modem rather than a network
adapter.

A TCP/IP network requires you to name your computer with a unique number, or
address, to differentiate it from other computers on the network, in this case
the Internet. The address is called an IP address. Your IP address might be fixed
(referred to as a "static" IP address) or it might be dynamically assigned to you
by the computer you log into.

Your ISP supplies you with IP address numbers for several different computers and
instructions on how to configure the TCP/IP protocol so that your computer can connect
to and "talk" to their computers. Without these numbers, you will be unable to connect.

If you cannot connect to the Internet, ask the following general software
questions:

1. Has this configuration ever worked?

2. If it did work previously, what has changed? Have you added new hardware or
   software? Installing new software might accidentally overwrite an older piece of
   software that your Internet programs rely on.

3. Have you used ScanDisk or CHKDSK to verify that there are no other problems with
   your hard disk?

4. Have you checked for viruses?


If you still cannot connect to the Internet, ask the following general hardware/modem
questions:

1. Is the modem attempting to dial? If it is dialing properly, you should hear a dial
   tone, followed by a sequence of tones, much as you hear when you place a telephone
   call.

2. If the modem is able to dial, can you hear it trying to connect to another modem?

3. If the modem is connecting, are you able to log on? What do you see when you attempt
   to log on?


Knowledge Base
-------------

You can also find helpful information online by accessing the Microsoft Knowledge
Base via the World Wide Web. Type the following address in the Address box of
Internet Explorer:
  http://www.microsoft.com/kb
Then press ENTER.

Once connected, you can easily look up known error messages and perform searches for
solutions to other common problems.


Modem Troubleshooting
---------------------

1. If the modem is an external modem, make sure it is attached securely to the correct
   COM port and that the power is on.

2. Make sure that the wire between the modem and the telephone jack is connected firmly
   to both outlets.

3. Check for the correct modem in the Modems properties in Control Panel. If the modem
   listed in Control Panel doesnÆt match the modem installed on your computer, click
   Remove, and then click Add. This starts the Install New Modem wizard. If the modem
   is again detected incorrectly, click Remove, and then click Add. In the dialog box,
   select the check box labeled DonÆt Detect My Modem; I Will Select It From A List.
   Select your modem from the list, and then continue with the Add New Modem wizard.

4. Test the modem with another communications application, such as HyperTerminal.

5. Open an MS-DOS window, and try to send an echo command to the modem by typing:
     ECHO ATDT > COMx
   where x is the port the modem is attached to.
   Then Restart your computer. When the phrase "Starting Windows 95" appears in the
   upper-left corner of your monitor, press F8. On the Windows 95 Startup menu,
   select Safe Mode Command Prompt Only.
   Then repeat the previous step, sending an echo command.
   If the modem does not respond (you should hear a dial tone), or if you receive an
   error message such as "error writing to port" or "write fault error," your
   hardware might have a problem and you might want to take it to a hardware
   technician for testing or repair.


Internet Connection Configuration Troubleshooting for Windows 95
----------------------------------------------------------------

To check your Internet connection configuration:

1. Double-click the Internet icon in Control Panel, and then click the Connection
   tab. Make sure there is a check mark in the box next to Connect To The Internet
   As Needed. Check the drop-down menu to make sure that the correct Dial-Up
   Networking connection is selected.

2. Click Properties, and then in the dialog box, click Server Type. Make sure
   the server type is set to PPP: Windows 95, Windows NT 3.5, and Internet.

3. Click TCP/IP Settings, and compare the settings in this dialog box with those
   that your Internet service provider gave you.


ADVANCED TROUBLESHOOTING
========================

Trouble Connecting to Web Sites
-------------------------------

If you can connect to the Internet, but cannot access any Web sites, you can
determine whether your Internet service providerÆs servers are operating correctly.
Windows 95 includes a utility called ping, which tests for the presence of another
computer on a TCP/IP network.

To use ping:

1. Open an MS-DOS window.

2. Change to the Windows directory.

3. At the command prompt, type the following:
     PING 127.0.0.1
   This tests your computerÆs TCP/IP stack. You should receive a reply. If not,
   you might want to remove the TCP/IP components from the Network properties
   in Control Panel, restart your computer, and then reinstall them.

4. Try the PING command again, this time with the name of your ISP's name server
   (the server's name and the IP address should be included with the other IP
   address information supplied by your ISP). Then press ENTER.

You should receive a message when the ping command locates the name server. You
will either receive a reply or the request will time out. (If the request times out,
it means the server is currently unavailable or cannot resolve the name of the server
to an IP address.) Try to ping the name serverÆs address. If there is still no reply,
contact your ISP for further assistance.